GREAT PEOPLE, CLOSE TO OUR CUSTOMERS. The following pages cover our solutions, services, and products. But it all starts with something much more basic – great people, close to our customers. A couple of essential facts about our business model: We operate more servicing locations and inventory solutions than any other industrial supplier in North America, offering a uniquely efficient, agile supply chain for our customers. Roughly three-quarters of our 21,000+ employees are sales personnel who directly serve customers, reflecting our commitment to local, personal service. THE POWER OF PRESENCE Our local presence sets the stage for flexible delivery, hands-on inventory management, and customized service reflecting your unique business goals. In an industry that’s becoming increasingly centralized and transactional, we’re invested in moving closer to your business – in terms of proximity and partnership. Bring us your supply chain challenges, and we’ll tap into our global resources to provide a custom local solution. 3
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